Refund policy

1. Our first-14-days promise

Cancel within the first 14 days and you’re refunded in full. For a new software subscription, this means 14 calendar days from your first subscription payment, including the first payment after a free trial. Tell us within that period that you want to cancel; no separate reason or unused-service condition is required. We will arrange a full refund of that payment, including taxes paid on it.

This promise applies to Finland Solo Start (EUR 19/month plus VAT, up to 100 documents per month) and Solo Pro (EUR 49/month plus VAT, up to 400 documents per month), as well as new standard FinCoreFlow software subscriptions. It is additional to legal rights, not a waiver of them.

2. How to cancel or request a refund

Email apps@fincoreflow.com with your purchase email, receipt or transaction reference, and your request to cancel or receive a refund. Do not send card details or passwords. You can contact us without signing in.

For a bank-transfer purchase, include the FinCoreFlow invoice reference so we can identify the payment. A timely cancellation within our first-14-days window qualifies for our full refund even if you did not separately select “refund”; contact us if it has not appeared.

We arrange refunds for our direct invoices. Refunds normally return to the original payer and payment method; if that is unavailable, we agree a verified alternative. Bank and payment-provider processing times vary, and mandatory legal deadlines apply. Applicable provider terms continue to govern their payment services without removing our full-refund promise or your mandatory rights.

3. Later cancellations and renewals

After the initial 14 days, cancellation stops future renewals and access normally continues until the end of the paid period. We do not ordinarily refund unused portions or renewal payments merely because you cancel later. This does not affect statutory withdrawal rights, remedies for faulty or undelivered services, duplicate or unauthorised charges, or any more favourable agreement.

Cancel before your next agreed renewal. A bank transfer does not authorise automatic debits. Deleting the app or requesting account deletion is not a substitute for cancelling billing; contact us if you need help with both.

4. Custom purchases

Custom-sold services have a separate written scope and cancellation terms disclosed before purchase. They are not included in the public software plans. Their terms cannot remove mandatory consumer rights or rights under the applicable payment contract.

5. Your legal rights

Consumers may have additional cancellation or withdrawal rights depending on their country, including rights in Finland and the EU/EEA. Any legally required consent to begin a service or waive a withdrawal right must be obtained separately; this policy alone is not that consent. Our voluntary first-14-days subscription guarantee is not removed by using the software.

If a purchase is faulty, not supplied, mischarged or otherwise fails to meet legal requirements, contact us. You may also use applicable bank or payment-provider dispute procedures. Nothing in this policy restricts mandatory remedies or legitimate payment-dispute rights. Changes to this policy will not reduce rights attached to an earlier purchase.